WAE Import Company

Registered office: 3320 Stadium Court, San Diego, CA 922122

Contact: (+1) 858 330 9921

Email: info@wearecuador.com

WhatsApp: (+593) 98 075 0648

SALES POLICY

WAE import presents to all its clients the terms and conditions for purchases made in our virtual store made nationally and internationally www.wearecuador.com

Before the user proceeds to use our online store for any order, it is necessary that he has read and accepted all our exposed conditions.

Dear customer, you must read and accept our terms and conditions prior to any order and use of our online store.

All the terms and conditions are accepted by our customers when buying at WAE Import, it should be noted that once the purchase is made, the person will accept the sales policies of our company.

In case you want wholesale sales, contact info@wearecuador.com or also, fill out our form (Link to form)

ABOUT OUR WEBSITE

WAE Import is not responsible for eventual damages and/or losses caused to the user, when:

There are errors in accessing our website, content or updates thereof,
Viruses or any other malware that may threaten the computer security of the user’s system are present,
The user’s navigation within our website and other services we offer is interrupted.

TOTAL CONTENT AUTHOR

All content displayed on this website, including multimedia, texts, logos, etc., is the exclusive property of WAE Import.

Any type of total or partial plagiarism of this website is prohibited, as well as modifications or reproductions of it, unless a document is presented with the authorized permission of our company.

All rights not expressly granted are reserved, and any unauthorized use of our material may be considered a violation of copyright, trademark and other applicable laws.

If these cases arise, there could be criminal or civil sanctions.

GUARANTEE OF HATS AND ARTICLES OF ALPACA

Our genuine Montecristi toquilla straw hats intentionally known as Panama Hats, alpaca garments and tagua items are handmade by our artisans. In our catalog, images of our products are shown that are slightly similar, but not the same, be it in color, fabrics, brim width, models, pattern and in any other type of attribute.

Product deliveries are made following all the quality and production standards within the company, that is, at the time of sending a shipment, before it leaves for destination, evidence is collected such as photos and videos of how the product leaves for our clients, which are kept in case of any risk arising on the way.

EXCHANGE AND RETURN POLICY

It is necessary to emphasize that all the shipments we make, whether nationally or internationally, are thoroughly inspected in order to avoid any error or mistake, however, in the event of any nonconformity with the product, you must notify us immediately through our email info@wearecuador.com, with the detail of the mishap and the corresponding photos, likewise, the message must be sent during the first 4 days after shipment, otherwise, no subsequent claim will be accepted.

WAE Import reserves the strict right to deny any change or return.

EXCHANGE VALIDATION

As has been indicated, WAE Import has been characterized by making safe shipments, without damage or defects. Despite this clarification, it is necessary to indicate that there may be mishandling on the part of the transport company, which may ultimately affect the state and presentation of the product, in which case it is beyond our responsibility.

To exchange the product, one of the conditions is that the product is in its original state, that is, unused. In addition, it must have the corresponding labels and be in the original box, as it arrived to the recipient.

If, on the contrary, the product arrives with a missing element, the customer must know that said element will not be replaced, at the time of sending the return of the product, considering, in addition, that it will be inspected to determine the state in which it’s found. In the event that the product shows signs of use, the exchange will not proceed, the product will be returned immediately to the recipient, considering that it will be the recipient who will bear the return and customs costs of origin and destination.

The client will be in charge of choosing the transport company that will return the product to WAE Import and of corresponding all customs, duties and shipping expenses, while the company will carry out the return management.

Once the exchange has been validated, WAE Import will carry out the corresponding procedures immediately, and the product will be delivered in approximately 4 to 5 weeks.

ADDRESS FOR THE RETURN OF THE PRODUCT

For returns, the product must be sent to:

Ecuador: Andrés Espinosa – “WE ARE ECUADOR”

Address: Calle Tamayo and Wilson Ed. Altos del Girón, Dep. 13

Telephone- : (593) 099 520 0411

WhatsApp: (593) 988 075 0648

Quito, Ecuador

United States or America: Álvaro Racines – WAE Import

Address: 3320 Stadium Court, San Diego, CA 922122

Telephone : (+1) 858 330 9921

WhatsApp: (+1) 858 330 9921

San Diego – California – USA

PAYPAL CREDIT CARDS

For purchases made through our national and foreign advisors, you can use credit cards such as Visa, MasterCard and Diners Club or bank transfers.

In our virtual store, www.wearecuador.com, all credit cards are accepted, it will only be accepted if the Paypal account is verified.

WAE Import does not make money refunds via paypal once 4 days have passed since the arrival of the product at its destination, in the event that there is any inconvenience we are willing to solve it in the best way by talking to reach a fair agreement.

It is important that the billing address and telephone number (Bank of your credit card) are well provided, since, if there are errors in said information, it will cause the processing of the order to be delayed.

SHIPPING YOUR ORDER

All our orders begin to be processed the next business day from your request, as long as we have them in stock.

International shipments are made through the DHL courier, with DAP incoterms, this is fast, safe and at home, while national shipments are made through Servientrega. These shipments are made during working days and hours, with the exception of holidays.

It should be considered that the arrival time of the product to the recipient depends on the transport company and the destination, however, it is worth noting that, for international shipments, the time and arrival of the product can vary from 5 to 6 days, considering that The shipment is made from the headquarters located in Quito-Ecuador. Normally for national shipments, the arrival time of the order is 2 to 3 business days.

Delays may arise due to:

Meteorological problems such as weather
Stock in merchandise
Logistics problems: In the transport company
There is no one who receives the order: At the time the delivery is made.
Customs processes: Retention and/or revision of the package.

It is important to mention that customs procedures (payment of taxes or import) will be assumed by the client; In the same way, if the client were to provide a different address from the billing address, another shipment will be charged. Consult internally.

STOCK AND RESERVES

All our products are limited according to stock, in some cases the store has similar qualities, sizes, colors or grades, in this way you can talk with the customer to fulfill your order as soon as possible.

In any case, our customers are very cordially asked to ask about the stock of our products before placing an order, since, being a handmade item, it is not available immediately, since in most cases it takes weeks and months to make it and dispose of them again.

In the case of reservations, an order can be reserved, once the payment has been verified and the buyer’s data has been confirmed.

CHECK PAYMENTS ARE NOT ACCEPTED.

IMPORTANT: An order can be on hold for up to 7 days, without extension. If the payment has not been made in said time, the order will be invalidated immediately.

ZERO IN TAXES

All our products do not carry taxes, the reason is because we are qualified artisans and we have that priority, what is detailed in the shopping cart and on the checkout page at the time of payment will be the same. Likewise, all the details of the purchase of the product will be found in the invoice that WAE Import attaches to the shipment, and which will serve the client for the respective customs requirements of their country.

TYPOGRAPHICAL ERRORS

In the event of price errors, whether caused by a typographical error or simply by a mistake in the information received from our customers, MontEcuadorHats will proceed to cancel the orders that have been placed under that incorrect price even when the order has already been confirmed.

When talking about a confirmation it is through a total or partial payment of the merchandise.

If the client had already made the payment with his credit card or paypal and the order had already been canceled, WAE Import will immediately respond with the surcharge to the credit card account taking into account the commission that is assumed by the client. , in the event that the order was already underway, an agreement was reached with the client in the best way without endangering the physical and psychological integrity of the person in charge of the order.

VARIABLE TERMS OF USE

WAE Import reserves the strict right to update the terms and conditions and make any changes without prior notice.

In the event of making any changes, they will be immediately published on our website for effect, and our clientele will accept such modifications.

Likewise, WAE Import has the power to modify the order or any part of the website and/or its availability, as well as restrict or suspend your total or partial access to the website at any time that is required.

If you wish to give comments and/or suggestions, or for any information, please contact us.

WAE Import